Dover Privacy Notice

1. Information Dover Collects

Dover collects and processes multiple categories of personal information, including:

2. How Dover Uses Your Information

Dover uses your personal information for the following purposes:

• Service Fulfillment (Contract Execution):
  • Processing and managing Dover's vehicle rental bookings and agreements. Verifying your identity and confirming you meet Dover's rental requirements. Facilitating vehicle collection and return procedures. Processing payments and handling deposits and charges.
• Dover Customer Communication (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, updates, and important rental information for your Dover reservations. Responding to your inquiries and providing customer support for Dover services. Notifying you of changes to Dover's services or policies.
• Promotions (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters, and service updates when you have provided consent or when Dover has a legitimate interest. You can opt out at any time.
• Service Quality (Legitimate Interest):
  • Reviewing site activity to refine Dover's user experience and functionality. Conducting research to advance Dover's vehicle fleet and service offerings.
• Dover Compliance (Legal Obligation):
  • Meeting legal, regulatory, and tax obligations. Preventing fraud and maintaining service security. Resolving disputes and enforcing Dover's terms and conditions.

3. Data Sharing

Dover may disclose your personal information to:

• Dover Providers: Third-party firms that assist Dover in providing services, including payment processors, IT support vendors, and maintenance contractors. These vendors are bound by contracts to safeguard your information.

Dover does not sell your personal information to third parties for marketing purposes.

4. Data Security at Dover

Dover applies appropriate technical and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, role-based access controls, secure servers, and periodic security assessments. Nevertheless, no data transmitted over the internet or stored electronically can be guaranteed to be entirely secure.

5. Retention Policy

Dover retains your personal information only for the period necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary by the type of information and the context of processing.

6. Your Rights at Dover

Under UK data protection law, you have the following rights in relation to Dover:

• Dover Access Rights: Request a copy of the personal information Dover holds about you.

To exercise these rights, please contact Dover using the details below.

7. Cookie Use and Tracking

Dover's website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You may adjust your cookie preferences through your browser settings.

8. Policy Revisions

Dover may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Please review this policy regularly.

9. Contact Dover

For questions about this Privacy Policy or Dover's data practices, please contact us: